How can retailers leverage the shopping behaviors of their customers to keep them coming back after the holiday shopping rush?
Every time you turn around these days, it seems another retailer has been hit by a security breach. Certainly, retailers can—and do—take steps to protect their consumers’ private data. But what happens when their safeguards fail?
A Changing Consumer Landscape
Webrooming, Showrooming, or a little of both?
We fielded a study to uncover shopping behaviors of US consumers who shop both online and in-store to see if there really is a clear road to the register. Our study found that while showrooming–or researching in-store before buying online is still popular, webrooming–or researching online before buying in-store–is gaining in popularity…